Shipping Policy – Kalican

Thank you for shopping with Kalican. Below is our shipping policy outlining how we process and deliver your orders.

1. Shipping Locations

We currently ship to the following countries:

• United States
• United Kingdom
• Canada
• Australia

2. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not processed or shipped on weekends or public holidays.
• During high-demand periods (e.g. sales, holidays), processing may take up to 5 business days.

3. Shipping Time

As we operate using a dropshipping model, most items ship directly from our supplier's fulfillment centers, and delivery times can vary by product, warehouse location, and destination.

Estimated delivery times (after processing):

• USA: 10–20 business days
• UK: 10–20 business days
• Canada: 12–25 business days
• Australia: 12–25 business days

A small number of products ship from local warehouses and may arrive faster (as quickly as 3–7 business days) — this will be noted on the product page where available.

Please understand these are estimates, not guarantees. Delays can occur due to customs processing, high shipping volume, weather, or other factors outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order. We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has shipped, you'll receive a tracking number via email. Please allow 2–5 days for tracking information to update after you receive it, as it can take time to register with the carrier.

6. Customs, Duties & Taxes

Orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Kalican is not responsible for these charges — they are the responsibility of the customer and are collected by the carrier or customs authority upon delivery.

7. Incorrect Address

Please double-check your shipping address before placing your order. Once an order is placed, we are unable to guarantee changes, as it may already be in processing with our fulfillment partner. Kalican is not responsible for orders delayed or lost due to an incorrect address provided by the customer.

8. Delayed or Lost Packages

If your order hasn't arrived within the estimated delivery window, please contact us at our support email first — most "delayed" packages are still moving through customs or final-mile carriers. If a package is confirmed lost, we will work with our fulfillment partner and shipping carrier to send a replacement or issue a refund.

9. Contact Us

If you have any questions about your order or shipping, please contact us at: Email: support@kalican.com

Thank you for choosing Kalican!